We will only directly invoice BUPA who we are contracted with, although this will not affect your liability as responsible for the payment of our fees in full. Other insurance companies you can reclaim directly with a receipt of treatment. In order to take advantage of this service you will need to provide us with your insurance membership / policy number and a valid pre- authorisation code.

Please note that even if you have BUPA medical insurance, it may not cover all our fees and expenses. There may be an excess payable. We will require that you pay any balance if BUPA does not cover the full cost of treatment. If we receive notification from BUPA that you have an excess on your policy, or your funds have been exhausted, or they refuse to pay any outstanding fees in full for any reason, these fees will be charged directly to your debit / credit card.

Further, if your insurer has not paid us in full within 30 days, we will require payment from you directly. We will provide you with a receipt to reclaim this charge from your insurer, and you should contact your insurer directly if you have any queries at all with regards your claim.


If you are not covered by BUPA you will be required to pay the full cost of your treatment at the time of each appointment, which may be over the phone if required by our admin team. Payment can be in cash or by card. We will provide you with a receipt to reclaim this charge from your insurer.


We charge interest on late payments at 2% a year over the base rate of Bank of England. You will be liable for all costs of collecting or enforcing payment from you. We may cancel or suspend treatment if our fees and expenses are not paid in full when due. If you have any questions relating to our fees or claiming Medical Insurance please contact:

Simon Gilchrist (Director) on simon@www.mayfairphysiotherapy.co.uk


We require at least 24 hours notice from you if you need to cancel an appointment. Appointments cancelled within these time frames will be charged at full value.


We may sometimes refer you to a third party for further treatment or imaging. We will send a referral letter to that third party and you will be responsible for arranging your appointment with them. You will be bound by the terms and conditions of that third party and we undertake no liability with respect of that third party.


We are aware that many therapeutic problems and treatments can be confusing for patients. It is important that you fully understand our diagnosis and recommendations, the treatments that may be involved, and their likely effects. You may be required to exercise and it is your responsibility to ensure you are safe to do so. We make every effort to ensure that we communicate effectively, but please make sure you ask us if you are uncertain of anything or would like any further information. You must make us aware of any factors that could affect your treatment or our diagnosis.



We may ask for or hold personal confidential information about you which will be used to support delivery of appropriate care and treatment. This is to support the provision of high quality care. Personal details are also collected when you telephone our service with an enquiry however these details are not filed once the enquiry is responded to. We may also collect details from our website should you send an enquiry through our forms. This information is not kept beyond the time to answer the response.

These records may include:

Basic details, such as name, address and date of birth.
Contact we have had, such as appointments.
Details and records of treatment and care, including notes and reports about your health
Results of scans, interventions you have had
Information from other health professionals or next of kin.
It may also include personal sensitive information such and whether you have a disability, allergies or health conditions. It is important for us to have a complete picture, as this information assists staff involved in your care to deliver and provide improved care, deliver appropriate treatment and care plans, to meet your needs. Information is collected in a number of ways, via your new patient registration form, your consultant, referral details from your GP or other healthcare professional or directly given by you.
For further information on how we use your data and please refer to our full terms and conditions here on (PLEASE INSERT WEB LINK HERE WHEN PRODUCED ) or you can access our privacy policy here https://www.mayfairphysiotherapy.co.uk/privacy-2/

We do not accept liability for loss of, or damage to, patients’ personal possessions while in our clinics unless the loss or damage can be proved to have been caused by an employee of Your Physio Hub Ltd. We do not accept liability for death or personal injury unless proved to have been caused by the negligent act or omission of Your Physio Hub Ltd or its employees. Your statutory rights are not affected.

I have read and understood, and I agree to, the above Terms and Conditions including the conditions relating to payment of fees. I understand I may decline any treatment procedures and I agree to ask for further information when I am unsure.


How we use information

To help inform decisions that we make about your care.
To ensure that your treatment is safe and effective.
To work effectively with other professionals who may be involved in your care.
To review care provided to ensure it is of the highest standard possible.
For research and audit (this would be anonymous case studies).
It helps you because;
Accurate and up-to-date information assists us in providing you with the best
possible care.
Where possible, when using information to inform future services and provision,
non-identifiable information will be used.

To provide best care possible, sometimes we will need to share information about you with others. We may share your information with a range of Health care professionals but will always ask your permission to do this. Information sharing is governed by specific rules and law.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We store our data electronically on a secure server that is encrypted in transit.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


During your care we may also need to share information about you to third parties to process your scan results or various investigations. These scans and investigations are performed in the United Kingdom and normally London.

By signing our terms you are consenting to us handling your personal data, including your health records, and to the uses referred to above. Please ask us for more information with regards data protection, your health records and related rights if you are unsure or see our full privacy policy online at https://www.mayfairphysiotherapy.co.uk/privacy-2/

Get In Touch

You can book your appointment online or by telephone using the details below, for all other enquiries send us a message from the contact form and we'll be in touch.


Matt Roberts Evolution
32 Grosvenor Square

Kensington & Chelsea

Wilbraham Place Practice
9A Wilbraham Place

Contact Us

Call us on 0203 476 6949

Clinic Addresses

Matt Roberts Evolution
32 Grosvenor Square, London, W1K 2HJ

Wilbraham Place Practice
9A Wilbraham Place, London, SW1X 9AE

Send A Message

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